Terms of Service

Version of 28 September 2026.

1. General

1. These Terms govern the use of Jalvo.eu and the Jalvo reverse proxy service (the “Service”).
2. The Service is provided by Krzysztof Balicki, trading as Web Systems, ul. Gen. Jarosława Dąbrowskiego 249/23, 93-231 Łódź, Poland, VAT ID PL7292462454, e-mail: biuro@web-systems.pl, phone +48 501 231 448 (the “Provider”).
3. The customer is any person or organisation that created an account (the “Customer”). The provisions on consumers also apply to a natural person who concludes a contract directly related to their business when the contract is not of a professional nature for them (Article 38a of the Polish Consumer Rights Act).
4. These Terms are available free of charge on the website in a form that can be downloaded, saved and printed.
5. The single point of contact for authorities of EU Member States, the European Commission and recipients of the Service (Articles 11 and 12 of the Digital Services Act) is biuro@web-systems.pl. Languages: Polish and English.

2. The Service

1. The Service provides proxy servers (NGINX) that receive traffic for the Customer’s domains and pass it to the server the Customer specifies (the Customer’s hosting).
2. In the dashboard the Customer adds a domain, enters the IP of their hosting, picks a proxy server and points the domain’s A record to that server’s IP. Configuration changes reach the proxy at its next scheduled sync.
3. The Provider issues and renews free Let’s Encrypt certificates for domains that point to a proxy server. The Customer may upload their own certificate instead.
4. The Provider may change a proxy server’s IP when the server provider or security requires it, and informs the Customer by e-mail in advance where possible.
5. The Provider makes reasonable efforts to keep the Service running but does not guarantee a specific availability. Maintenance that affects the Service is announced where possible.

3. Account and technical requirements

1. Using the Service requires an account, acceptance of these Terms and a confirmed e-mail address. The account contract is concluded for an indefinite period and is free of charge; the Service under a plan is paid (section 4).
2. To use the Service you need: a device with internet access and an up-to-date browser (with JavaScript and necessary cookies enabled), an active e-mail address, a domain whose DNS records you can change, and hosting to which the traffic should go.
3. The Customer keeps their password confidential and is responsible for actions taken from their account.
4. The Customer may delete the account in the dashboard at any time, which terminates the contract with immediate effect. Deleting the account ends the Service and removes the domains from the proxy servers.

4. Plans, prices and payment

1. The Service is a paid subscription. Plans: Standard (up to 10 different proxy IPs at once) and Pro (all proxy IPs). The number of domains is not limited.
2. The subscription is paid in advance for 3 or 12 months. 12 months cost 10% less than four 3-month periods. Current prices are on the pricing page.
3. The pricing page shows net prices and prices including 23% VAT. VAT is added to the net price as required by law: 23% for customers in Poland and consumers in the EU; no VAT under the reverse charge for businesses in other EU countries with a valid EU VAT ID (checked in VIES); no Polish VAT for customers outside the EU. The total amount due is shown in the order before payment.
4. Card and other payments are handled by Stripe. If the Customer saved a payment method, the subscription renews automatically for the same period and is charged to it. Otherwise the Provider e-mails a proforma with a payment link about 7 days before the period ends. The Customer may cancel the renewal under section 5.
5. An electronic invoice is issued after each payment (also in the Polish National e-Invoicing System, KSeF, where the law requires) and made available in the dashboard and by e-mail. The Customer agrees to receive electronic invoices.
6. A change of plan or billing period applies from the next renewal.
7. The Provider may offer promotional codes, including for a free first period. The plan, period, number of uses and expiry date are given with the code. Codes cannot be combined with each other or with the referral discount. After a free period the subscription has to be paid; if it is not, section 5.2 applies. No invoice is issued for a free period.

5. Cancellation, non-payment and grace period

1. The Customer may cancel the subscription in the dashboard at any time. It stays active until the end of the paid period and is not renewed. There is no refund for the unused part of a period, without prejudice to the right of withdrawal in section 7.
2. If a renewal is not paid or the subscription ends, the Service keeps working for 7 more days (grace period). After that the Customer’s domains are no longer served by the proxy servers. They stay in the dashboard and work again once the subscription is paid.
3. Domains that have been unregistered for more than 7 days, or whose registration expired more than 7 days ago, may be removed from the Service, unless their DNS still points to the proxy server.

6. Referral program

1. Every Customer has a referral link in the dashboard.
2. A new Customer who signs up through a referral link gets 50% off their first subscription period (3 or 12 months). It cannot be combined with other discount codes.
3. The referrer gets as many free months of their own plan as the referred Customer’s first paid period (3 or 12), whatever the plans of both. The reward is given once per referred Customer, only for their first purchase, 14 days after the payment if it was not refunded.
4. The reward moves the referrer’s next payment date. Without an active subscription, the months wait on the account and are used with the next purchase.
5. Referring oneself (including through a second account, the same card, VAT ID or e-mail) gives no reward. The Provider may refuse a reward in case of abuse. A Customer whose reward was refused may file a complaint (section 10); a person reviews it.

7. Right of withdrawal (consumers)

1. A consumer may withdraw from the contract within 14 days of concluding it without giving a reason, by e-mail to biuro@web-systems.pl. They may use the model withdrawal form (Annex 2 to the Polish Consumer Rights Act), but do not have to. Sending the statement before the deadline is enough.
2. If the consumer asked for the Service to start before the withdrawal period ends and then withdraws, they pay for the Service in proportion to the time it was provided until the withdrawal. The Customer makes this request by ticking the consent box when ordering.
3. The Provider refunds the payment (less the amount under section 7.2) within 14 days of receiving the statement, using the same payment method unless the consumer agrees to another, at no extra cost to the consumer.

8. Acceptable use

1. The Customer may route through the Service only domains they are entitled to use, and only lawful traffic.
2. In particular, it is forbidden to send spam, run phishing, spread malware, publish content that infringes the law or third-party rights, attack computer systems, or hide such activity behind the Service.
3. If these rules are broken, or after a justified notice from an authorised body or person, the Provider may stop serving the affected domain immediately and informs the Customer of this and of the reason. The Provider does not review the content of Customers’ sites and uses no automated moderation; a person makes the decision. The Customer may appeal it through a complaint (section 10).
4. Notices of illegal content on sites served through the Service can be sent to biuro@web-systems.pl with the URL and an explanation.

9. Liability

1. The Customer is responsible for the content and operation of the sites served through the Service and for their DNS and hosting configuration.
2. Towards Customers who are neither consumers nor persons referred to in the second sentence of section 1.3, the Provider’s liability is limited to the fees paid by the Customer in the last 3 months and excludes lost profits. This limitation does not apply to damage caused intentionally.

10. Complaints

1. Complaints can be sent to biuro@web-systems.pl with the Customer’s details, a description of the problem and the expected solution.
2. The Provider answers by e-mail within 14 days of receipt.
3. Consumers have the statutory rights for a digital service that does not conform with the contract (Chapter 5b of the Polish Consumer Rights Act), including bringing the Service into conformity, a price reduction or withdrawal from the contract.
4. Consumers may use out-of-court dispute resolution, including help from a municipal or district consumer ombudsman or consumer organisations.

11. Personal data

1. Personal data is processed as described in the Privacy Policy.
2. By routing the traffic of their sites through the Service, the Customer entrusts the Provider with processing the personal data of visitors to those sites (IP address, time, request, response code, referrer, browser identifier) to the extent and for the purpose needed to provide the Service (passing on traffic, diagnostics, abuse protection), for the time the Service is provided (Article 28 GDPR).
3. The Provider processes this data only on the Customer’s documented instructions, which are these Terms and the Service configuration in the dashboard, including with regard to transfers to third countries; ensures confidentiality of the persons with access; applies appropriate security measures (Article 32 GDPR); uses sub-processors (server providers in the USA and Europe, list on request) and informs the Customer by e-mail in advance of any addition or change, giving them the chance to object; transfers data to the USA on the basis of standard contractual clauses or an adequacy decision of the European Commission; helps the Customer with data subject requests and the obligations under Articles 32-36 GDPR; reports personal data breaches to the Customer without undue delay; deletes logs automatically after 11 days and does not process the data further after the Service ends; makes available the information needed to demonstrate compliance with Article 28 GDPR and allows audits.

12. Changes and final provisions

1. The Provider may change these Terms for important reasons (changes in law, in the scope of the Service, security) and informs Customers by e-mail at least 14 days before the change applies. A Customer who does not accept the change may delete the account before that date.
2. A price change does not affect a period already paid and applies from the next renewal.
3. Polish law applies. This does not deprive consumers of the protection of mandatory provisions of the country of their habitual residence.
4. These Terms are available in Polish and English. In case of discrepancy the Polish version prevails.